Vulkka Privacy Policy

At Vulkka, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit vulkka.com, register an account, or use any of our gaming services. Our Vulkka platform is operated by Borse Limited, registration number 240825, House of Francis, Room 303, Ile Du Port, Mahe, Seychelles, under Anjouan Gambling License No. ALSI-062403002-FI6, issued by the Autonomous Island of Anjouan, Union of the Comoros, and supervised by the Gaming Board of Anjouan. By using our services, you consent to the practices described below.

Information We Collect

We collect several categories of information to provide you with a safe and personalized experience. When you create an account with us at Vulkka, we gather registration details such as your name, date of birth, email address, phone number, and country of residence. Our Vulkka Casino systems also record technical data, including your IP address, device type, browser information, and VPN or proxy detection signals, since VPN use is not permitted on our platform.

• We collect identity verification documents during our KYC process
• We gather payment and transaction details, including deposit and withdrawal methods
• We track your gaming activity, including games played, bets placed, and loyalty points earned
• We record your communications with our customer support team
• We use cookies and similar technologies to monitor site usage and preferences

How We Use Your Information

We at Vulkka use the information we collect to operate our services effectively and to comply with our legal obligations. Our Vulkka Casino team relies on your data to process deposits and withdrawals, verify your identity, calculate wagering requirements, and administer our welcome bonus, loyalty program, and VIP tiers. We also use your data to detect fraud, prevent money laundering, and ensure that our restricted countries policy is properly enforced.

• We process your data to manage your account registration and login
• We use your activity data to calculate cashback, loyalty points, and bonus eligibility
• We analyze gameplay patterns to support responsible gambling tools
• We send you promotional emails and newsletter-exclusive offers, where you have opted in
• We retain transaction records as required by our regulator and financial partners

Legal Basis for Processing

Our Vulkka privacy practices are based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with anti-money-laundering regulations, and your consent where applicable. Where we rely on consent, such as for marketing communications, you may withdraw it at any time by contacting our support team or adjusting your account preferences.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us run Vulkka, including payment processors such as WebPay, Open Banking, Mach, SPEI, Khipu, Mercado Pago, CODI, and PIX providers, as well as cryptocurrency processors handling USDT, BTC, ETH, LTC, and BCH transactions. We also share data with identity verification providers, regulatory authorities, fraud prevention services, and our game providers, including Pragmatic Play, Evolution, NetEnt, and other studios listed in our games library.

• We share data with payment and banking partners to process your transactions
• We disclose information to regulators when legally required
• We work with fraud prevention and cybersecurity vendors to protect our platform
• We may share limited data with marketing partners, subject to your consent

Cookies and Tracking Technologies

Here at Vulkka, we use cookies to remember your login details, improve site navigation, and understand how players interact with our games. Our Vulkka Casino website also blocks VPN and proxy connections at the network edge, and our systems may log attempts to bypass these restrictions. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of our site.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. If your account remains inactive for 13 consecutive months, an inactive account fee may apply, and we will continue to retain relevant records in line with our legal obligations even after account closure.

Data Security

We at Vulkka implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our Vulkka infrastructure includes encryption, secure servers, and restricted internal access controls. Despite these precautions, no method of transmission over the internet is completely secure, and we encourage you to use strong }OWYx&GZM(q0FW6@s and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honor these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing
• You can withdraw consent at any time without affecting prior lawful processing

To exercise any of these rights, please contact our support team at [email protected]. Our Vulkka support agents are available 24/7 through live chat to assist you with privacy-related requests, though telephone support is not offered.

International Data Transfers

Because we serve players across Chile, Mexico, Brazil, Canada, Poland, and German- and Spanish-speaking markets, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in Australia, Austria, Comoros, France, Germany, Netherlands, Spain, the United Kingdom, the United States, or any country listed on the FATF blacklist. If we discover that an account has been created from a restricted jurisdiction, we reserve the right to suspend the account and retain only the data necessary for compliance purposes.

Children's Privacy

Our services at Vulkka are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Vulkka services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you would like to exercise any of your privacy rights, please reach out to our team at [email protected]. We at Vulkka are committed to addressing your concerns promptly and transparently.